Privacy Policy

Varona Systems, LLC, operating as Varona AI ("Company," "we," "us," or "our"), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit varona.ai (the "Site") or communicate with us, including by SMS text message.

1. Information We Collect

We may collect the following categories of information:

• Contact data — name, email address, phone number, company name, and any other information you voluntarily provide via forms or email.
• Usage data — IP address, browser type, operating system, referring URLs, and pages visited, collected automatically when you use the Site.
• Communications data — the content of messages you send to us by email or SMS.

2. SMS / Text Messaging

When you provide your phone number and opt in to receive SMS communications from Varona AI, you consent to receive text messages at the number provided, including but not limited to service updates, appointment reminders, and informational messages. Message and data rates may apply. Message frequency may vary.

Opt-out: You may opt out of SMS communications at any time by replying STOP to any message we send. After opting out, you will receive a single confirmation message and no further SMS communications. To re-enroll, reply START or contact us directly.

Help: For assistance, reply HELP to any SMS we send, or contact us at hello@varona.ai.

No sharing of SMS consent data: Mobile opt-in data and consent obtained through our SMS program will not be shared with, sold to, or used by third parties for their own marketing purposes. This data is used solely to send communications you have requested from Varona AI.

3. How We Use Your Information

• To respond to inquiries and provide client services
• To send operational and transactional communications you have requested
• To improve the functionality and content of our Site
• To comply with applicable legal obligations
• To detect and prevent fraud or unauthorized use

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers — third-party vendors who assist with hosting, analytics, email delivery, and SMS delivery (e.g., Twilio), subject to confidentiality obligations. These providers are prohibited from using your data for any purpose other than performing services on our behalf.
• Legal authorities — when required by law, subpoena, or to protect the rights, property, or safety of Varona AI, our clients, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, in which case the successor entity will honor the terms of this policy.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. SMS opt-in and opt-out records are retained for a minimum of four (4) years as required by applicable telecommunications regulations.

6. Cookies and Tracking

Our Site may use cookies and similar tracking technologies to enhance your experience. You may configure your browser to refuse cookies; however, some features of the Site may not function properly as a result.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. No transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. International Transfers

Varona AI is headquartered in Nairobi, Kenya. If you access our Site from outside Kenya, your information may be transferred to and processed in Kenya or other jurisdictions. By using our Site, you consent to such transfer.

10. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete personal information we hold about you, or to restrict or object to certain processing. To exercise these rights, contact us at hello@varona.ai.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page indicates when the policy was last revised. Continued use of the Site after any update constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@varona.ai
• Phone: (218) 276-6224
• Mail: Varona Systems, P.O. Box 791-00100, Nairobi, Kenya